Return and Refund Policy

Last Updated: May 14, 2023

1. Overview

Yangzhou Taiyuan Trading Co., Ltd. (“we,” “our,” or “us”) is committed to providing customers with a satisfactory shopping experience. This Return and Refund Policy explains the conditions and procedures for requesting returns, refunds, exchanges, and order cancellations for purchases made through our website, https://www.argmj.com/.

Please review this policy carefully before placing an order. By purchasing products from our website, you acknowledge this policy, subject to any mandatory rights provided by applicable consumer protection laws.

2. Return Eligibility

Customers may request a return within 30 days of receiving their order, subject to the conditions outlined in this policy and applicable law.

To qualify for a standard return, products should generally meet the following conditions:

• Products must be unused and in their original condition.
• Products should be returned with their original packaging, accessories, and included materials where reasonably possible.
• Proof of purchase, such as an order confirmation or receipt, must be provided.
• The return request must be submitted within the applicable return period.

Certain products may not be eligible for return for reasons permitted by applicable law, such as personalized or custom-made items, perishable goods, or sealed products that are unsuitable for return for health or hygiene reasons once unsealed.

Any applicable exclusions will be disclosed where required by law. Nothing in this policy limits mandatory consumer rights.

3. Items That Arrive Damaged, Defective, or Incorrect

If you receive a product that is damaged, defective, incomplete, or different from the item you ordered, please contact us as soon as reasonably possible.

Please include the following information in your request:

• Your order number.
• A description of the issue.
• Clear photographs or videos showing the damage, defect, or incorrect item, where available.

Yangzhou Taiyuan Trading Co., Ltd. will review the circumstances and work with you to determine an appropriate resolution, which may include a replacement, repair where applicable, or refund in accordance with the circumstances and applicable law.

Where the problem is attributable to an incorrect shipment, a confirmed product defect, or damage during delivery, we will provide reasonable instructions for resolving the issue and explain any applicable return shipping arrangements.

Your statutory rights concerning defective or non-conforming goods remain unaffected.

4. How to Request a Return

To initiate a return, please follow these steps:

Step 1: Contact Us

Email our customer service team at j282571996@163.com with the subject line “Return Request.”

Step 2: Provide Order Details

Include your order number, the product you wish to return, and the reason for the return. Supporting photographs may be included where relevant.

Step 3: Receive Return Instructions

Our team will review your request and, if the return is approved or otherwise required by law, provide the applicable return instructions and destination address.

Step 4: Ship the Item

Pack the product securely and follow the return instructions provided by our customer service team. Please retain the shipping receipt and tracking number where available.

Please do not send products to an address that has not been confirmed by our customer service team.

5. Refund Policy

Once a returned product has been received and inspected, where inspection is appropriate, we will notify you of the outcome of the refund request.

If the refund is approved, it will generally be issued to the original payment method unless otherwise agreed or required by applicable law.

Refund processing may take several business days after approval, depending on the payment provider, financial institution, and payment method. The time required for the funds to appear in your account may vary.

Where a refund is legally required, it will be processed within the timeframe required by applicable law.

Depending on the circumstances and applicable law, a refund may include the original standard shipping charge. Additional charges for optional premium shipping services may not be refundable where permitted by law.

6. Return Shipping Costs

Return shipping costs are determined by the reason for the return and applicable law.

• Change of Mind: For a voluntary return because you no longer want the product or ordered the wrong item, you may be responsible for the return shipping cost, where permitted by law and where this responsibility has been properly disclosed.
• Damaged or Defective Products: Where a product is confirmed to be damaged, defective, or incorrectly supplied, Yangzhou Taiyuan Trading Co., Ltd. will arrange or reimburse reasonable return shipping costs where required by applicable law or otherwise agreed.
• Incorrect Address or Failed Delivery: Additional shipping costs arising from inaccurate shipping information or a delivery issue may be handled on a case-by-case basis, subject to applicable law and the circumstances involved.

Please contact us before returning any item to confirm the appropriate shipping arrangements.

7. Exchanges

If you wish to exchange a product for another size, color, or item, please contact us at j282571996@163.com.

Exchanges are subject to product availability and applicable law. If a direct exchange is unavailable, we may offer a return and refund followed by a new purchase, where appropriate.

If the original product is defective or incorrectly supplied, any exchange or other remedy will be handled in accordance with applicable consumer protection laws.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible and provide your order number.

We will make reasonable efforts to stop processing or shipping an order that has not yet been dispatched. However, cancellation may not be possible once an order has been processed, packed, or shipped.

If an order is successfully canceled after payment, the applicable refund will be processed to the original payment method, subject to applicable law.

If an order has already been shipped, you may need to follow the return procedure described in this policy. Any applicable statutory cancellation or withdrawal rights remain unaffected.

9. Late or Missing Refunds

If you have been notified that a refund has been issued but have not received it, please take the following steps:

1. Check your bank account or payment account again.
2. Contact your card issuer or payment service provider to confirm whether the refund is pending.
3. Contact your bank if additional processing time is required.
4. If you still have not received the refund, contact us at j282571996@163.com.

We will make reasonable efforts to help you investigate the status of an approved refund.

10. International Returns

For international orders, return shipping arrangements and delivery times may vary depending on the destination country, shipping carrier, customs procedures, and other relevant circumstances.

Customers should contact us before shipping an international return so that we can provide the appropriate return instructions.

Any customs duties, import taxes, or other charges associated with a return will be handled in accordance with applicable law and the specific circumstances of the return.

We recommend using a trackable shipping service and retaining proof of shipment until the return has been resolved.

11. Consumer Rights

This Return and Refund Policy is intended to explain our standard return procedures. It does not exclude, restrict, or replace any mandatory consumer rights available under applicable law.

Depending on your location, you may have additional rights relating to defective goods, online purchases, statutory withdrawal periods, refunds, repairs, or replacements.

Where applicable law provides a longer return or withdrawal period, or requires a particular remedy, that law will take precedence over any inconsistent provision in this policy.

12. Contact Information

If you have questions about returns, refunds, exchanges, or order cancellations, please contact Yangzhou Taiyuan Trading Co., Ltd. using the information below.

Company Name: Yangzhou Taiyuan Trading Co., Ltd. (扬州泰元贸易有限公司)

Website: https://www.argmj.com/

Email: j282571996@163.com

Business Address: Shop No. 5, Building 1, Ankang Beiyuan, Qujiang Subdistrict, Guangling District, Yangzhou, Jiangsu, China.

Please include your order number in your email so that we can assist you more efficiently.